Refund policy

What is the exchange and refund policy?

Nado’s Jewellery items purchased through Nadosjewellery.com or through our boutiques may be returned or exchanged in accordance with our Condition of Sale.

Engraved, embossed, personalized, special order, or made-to-order pieces cannot be refunded or exchanged. 

Before Dispatch

You may cancel your purchase prior to the dispatch of your purchase by emailing us at contact@nadosjewellery.com with the specifics of your purchase, to discuss the practical options available for cancelling your purchase. If your purchase has already been dispatched, please return your purchase once received in accordance with our Return Policy. 

After Dispatch

In Store purchase: 

• You may return your Nado’s Jewellery item(s) up to 14 days after purchasing from one of our boutiques. 
• You must ensure that we receive the returned item within the 14 days in order to receive your refund. 

Online purchase: 

• You may return your Nado’s Jewellery item(s) up to 14 days after receiving your online order. 
• You must ensure that we receive the returned item within the 14 days in order to receive your refund. 

Returns may be made in store or online (regardless of how the item was purchased). 

If you return your purchase at one of our boutiques, you may elect to exchange your purchase for another item or for store credit. 

If you return your purchase online, you must email us for with a refund request within 14 days after receiving your order. Please ensure that the item is packaged appropriately before shipping to ensure it reaches us in good condition, and that it is shipped using a delivery service that insures your item for its value. 

**You must bear the entire cost of shipping the item back to us. Please be aware that a shipped parcel can take up to 7 working days to be delivered, unless sent via special delivery. 

If you receive an order without a seal or tag, you should contact us immediately at contact@nadosjewellery.com on the same day of receiving your order if you wish to make a return or exchange. 

You are strongly advised to check your Nado’s Jewellery piece thoroughly once received, before removing or disposing of any attached seals or tags.

Please be advised that all responsibility of the returned item falls on the customer until the package arrives to us.

If you have any further questions or concerns regarding our Return Policy, please do not hesitate to email us at contact@nadosjewellery.com

What condition must the item I’m returning be in?

Nado’s Jewellery pieces that are eligible for return or exchange must be in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them in the original packaging, including the warranty and authenticity certificate.

The original sales slip must be included. Nado’s will not accept any return if the item shows signs of wear, has been used, or has been altered from its original condition in any way.

For further information on the Return Policy, please see our Conditions of Sale. 

Please note that returned items must belong to a current collection, as we do not return discontinued pieces.