Our online shop includes the most complete collections of Nado’s Jewellery, some pieces may not be available in-store. Perhaps you tried on the piece in-store and then took your time to make a purchasing decision. The online store offers variety and convenience and is able to ship worldwide using the most reliable international couriers like DHL.

If you are looking for product information or purchasing advice, our team of personal shoppers are there to help. For any inquiries, please email contact@nadosjewellery.com to request a call back.

Nado’s Jewellery items purchased through Nadosjewellery.com or through our boutiques may be returned or exchanged in accordance with our Conditions of Sale.

Engraved, embossed, personalized, special order, or made-to-order pieces cannot be refunded or exchanged. 

Before Dispatch

You may cancel your purchase prior to the dispatch of your purchase by emailing us at contact@nadosjewellery.com with the specifics of your purchase, to discuss the practical options available for canceling your purchase. If your purchase has already been dispatched, please return your purchase once received in accordance with our Return Policy. 

After Dispatch

In Store purchase: 

• You may return your Nado’s Jewellery item(s) up to 14 days after purchasing from one of our boutiques. 
• You must ensure that we receive the returned item within the 14 days in order to receive your refund. 

Online purchase: 

• You may return your Nado’s Jewellery item(s) up to 14 days after receiving your online order. 
• You must ensure that we receive the returned item within the 14 days in order to receive your refund. 

Returns may be made in store or online (regardless of how the item was purchased). 

If you return your purchase at one of our boutiques, you may elect to exchange your purchase for another item or for store credit. 

If you return your purchase online, you must email us with a refund request within 14 days after receiving your order. Please ensure that the item is packaged appropriately before shipping to ensure it reaches us in good condition, and that it is shipped using a delivery service that insures your item for its value. 

**You must bear the entire cost of shipping the item back to us. Please be aware that a shipped parcel can take up to 7 working days to be delivered, unless sent via special delivery. 

If you receive an order without a seal or tag, you should contact us immediately at contact@nadosjewellery.com on the same day of receiving your order if you wish to make a return or exchange. 

You are strongly advised to check your Nado’s Jewellery piece thoroughly once received, before removing or disposing of any attached seals or tags.

Please be advised that all responsibility of the returned item falls on the customer until the package arrives to us.

If you have any further questions or concerns regarding our Return Policy, please do not hesitate to email us at contact@nadosjewellery.com

Nado’s Jewellery pieces that are eligible for return or exchange must be in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them in the original packaging, including the warranty and authenticity certificate.

The original sales slip must be included. Nado’s will not accept any return if the item shows signs of wear, has been used, or has been altered from its original condition in any way.

For further information on the Return Policy, please see our Conditions of Sale. 

Please note that returned items must belong to a current collection, as we do not return discontinued pieces.

Shipping charges are calculated via DHL according to your package weight, dimensions, and your delivery location.

Nado’s Jewellery accepts the following credit cards as convenient means of online payment: Visa, Mastercard, and American Express via PayTab.

To ensure that your shopping experience is simple and secure, order and payment transactions online through the Nado’s e-boutique are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.

All items displaying an “Add to Cart” button may be purchased online, subject to availability. If you are interested in purchasing a creation which is listed as “temporarily unavailable” or otherwise unable to be added to your bag, we invite you to please contact our Client Relations Centre at contact@nadosjewellery.com, and a Nado’s Ambassador will provide you with further information. 

Acknowledgement and confirmation of order will be sent to you by email.

If you are unable or do not wish to complete your order online, please contact our Client Relation Centre at +201023020544, where our ambassadors will be happy to assist you in placing your order. Acknowledgement and confirmation of order will be sent to you by email.

Many of our creations are unable to have listed set prices on our site, including very exclusive pieces, the value of a creation will depend on the unique characteristics of the stones.

-  Keep stringed jewellery straight in a box or hung to avoid tangling and breakage. 

- Do not scratch your Nado’s pieces against solid surfaces to protect them from damage and blemishes.

- To maintain their shine, pieces should be taken off and put away ahead of showering, cooking, or doing manual work.

- To keep the surface of your jewellery intact, avoid contact with any chemicals such as cleansers, perfumes, etc.

- To keep your Nado’s pieces in its finest form, wrap them in a cotton cloth and put them in their own box.

We can personalize* some pieces, but not all. Personalization includes engraving. [Please see the product pages on the website to know if an item is available for personalization].

If you wish to have your Nado’s Jewellery piece engraved, please enter the text when selecting the pieces on the website. 

For special requests or other inquiries, please contact us at contact@nadosjewellery.com

*Please note that personalized creations cannot be returned or exchanged.

Read of Ring Size Guide here

Read of Ring Size Guide here

The best thing to do if you’re buying a gift is to try to borrow an existing ring from from the correct finger of the person you wish to buy a gift for and use our easy/downloadable Ring Size Guide to determine its size.